Introduction to Information Services Management

Teaching Staff: Kostagiolas Petros
Course Code: ARC0000000000000000001
Alt Code: ΑΒ200
Field: General Core
Course Type: Compulsory
Course Level: Undergraduate
Course Language: Greek
Delivery method: Face to face
Semester: 2nd
Teaching Units: 4
Total Hours: 2
E Class Page:
Short Description:

The course deals with issues and principles of Organization and Management of Information Services. Therefore, the role of Management and modern considerations of management in Archival Services, Libraries and Information Services as well as other cultural organizations such as Museums are discussed. The course starts with an introduction to the history of management science with emphasis on bureaucracies and Fayol and thereafter analyses a number of issues such as the following: long-term planning, organization and organizational structure, leadership, coordination, control, management through objectives and performance evaluation, change management, creativity and innovation management. The course also provides introductory knowledge in regard to economic management, human resources management and quality management as well as the role of user satisfaction surveys.

Objectives - Learning Outcomes:

Upon successful completion of the course, the students will be able to:

  • Understand the importance of Organization and Management in developing and running innovative information services.
  • Understand and provide of examples of the internal and external environment of information services.
  • Understand and provide examples from the area of information services on the concepts of efficiency, productivity, efficiency, quality and impact.
  • Be able to constructively participate in the development of both long and short term plans for an Information Service.
  • Analyze and assess the organizational structure of an information service, especially the organizational chart and the job descriptions.
  • Understand the importance of leadership and some basic leadership styles as well as the principles and the role of employee motivation in Information Services.
  • Understand the importance and provide examples of control in an Information Services.
  • Understands the importance of user satisfaction surveys and the basic methodologies that accompany them.
  • Understands the basic approaches to quality (quality control – quality assurance – quality management – total quality management) in Information Services.
  • Understands the basic approaches for human resources management (planning - staffing - education - evaluation - rewards) in Information Services.

Week #1: Course content overview and clarifications for student assessment and evaluation

Week #2: The Importance of Information Services Management - The Contemporary Role of Information Services and Decision Making

Week #3: Ορισμοί και Ιστορική εξέλιξη της διοικητικής επιστήμης –σύγχρονη διοίκηση κατά Fayol Definitions and the history of Management Science - Modern Management by Fayol

Week #4: Environmental Analysis (Internal & External Environment) - Stakeholder Analysis – Management Ethics & Decision Making

Week #5: Information Services as a System - Efficiency, Productivity, Effectiveness, Quality and Impact

Week #6: Development of Strategic and Long Term Planning in Information Services - Statements of Vision, Mission and Values

Week #7: Examples of Strategic and Long Term Planning in Information Services

Week #8: Structural and Operational Organization - Organizational Chart, Regulations and Job Descriptions  

Week #9: Leadership and leadership styles in Information Services – Principles and Theories of Motivation

Week #10: Control and Control Metrics for Information Services - Examples of Control Indicators

Week #11: The role of conducting user satisfaction surveys in Information Services – Principles and basic Methods

Week #12: Economic Analysis - Budgeting and Reporting in Information Services

Week #13: An introduction to Quality Management – An introduction to Human Resources Management

Suggested Bibliography:
  • Gwyer, R. (2009). “Theory, research, and practice in library management 7: Influencing up”. Library Management, 30(6/7), 479-486.
  • Kostagiolas, P. (2012). Managing intellectual capital in libraries: Beyond the balance sheet. Elsevier.
  • Kostagiolas, P. A., & Asonitis, S. (2009). “Intangible assets for academic libraries: definitions, categorization and an exploration of management issues” Library Management, 30(6/7), 419-429.
  • Kostagiolas, P., Margiola, A., & Avramidou, A. (2011). “A library management response model against the economic crisis: The case of public libraries in Greece”. Library Review, 60(6), 486-500.
  • O'Connor, S. (Ed.). (2015). Library Management in Disruptive Times: Skills and knowledge for an uncertain future. Facet Publishing.
  • Singh, K. P., & Chander, H. (2014). “Publication trends in library and information science: A bibliometric analysis of Library Management journal. Library Management”, 35(3), 134-149.
  • Walton, G. (2007). “Theory, research and practice in library management 3: Diversification”. Library management, 28(6/7), 428-436.
  • Walton, G. (2007). “Theory, research and practice in library management 1: Flexibility”. Library management, 28(3), 165-171.
  • Walton, G. (2008). “Theory, research, and practice in library management 4: creativity”. Library management, 29(1/2), 125-131.
  • Walton, G. (2009). “Theory, research, and practice in library management 6: Managing uncertainty through scenario planning”. Library Management, 30(4/5), 334-341.
Teaching Methods:

The course includes lectures and workshops. Within the course modern teaching tools and techniques are employed – an asynchronous platform with coursework material, continuous assessment, creation of working groups, etc. is utilized. Furthermore, a number of hourly lectures with invited speakers on subjects related to the course are organized.

New Technologies:


Evaluation Methods:

Compulsory Exams as well as provisional coursework tasks are available to students (the tasks and essays always announced at the beginning of the semester). A Lesson Planning Guide is provided for the course.


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Saturday & Sunday: Closed

For secretariat related issues, contact Mrs. Georgia Gatsou on weekdays between 9:00 - 11:00 in the morning at the telephone numbers 26610-87418/87406 and through email:,

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